Returns & Exchanges
At Google, we want you to be fully satisfied with your purchase. If you are not completely happy with your device or accessory, you can return most items for a full refund within 15 calendar days of receiving them.
Check Eligibility
Visit your Order History in the Google Store to confirm your item is within the standard 15-day return window and in its original condition.
Start a Return
Select the specific item you wish to return and follow the prompts to receive a printable prepaid shipping label and a return authorization form.
Pack Your Item
Place the item in its original packaging including all cables, chargers, and manuals, then secure the return authorization form inside the box.
Ship It Back
Attach the prepaid shipping label to the outside of the package and drop it off at the designated carrier location to begin the refund process.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing